Customer service is not dead!

In the past I have ranted about examples of poor customer service, such as the iPhone 3G launch by Apple, or the exclusive selection of AT&T as the iPhone carrier by Apple. I thought it only fair to point out an example of excellent customer service I experienced today at Les Schwab.

As my son and I stood at the counter waiting, in the space of no more than 3 minutes, we were asked by 7 Schwab employees if we had been helped or if we needed anything while we were waiting. It is a testament to Les Scwab (died in 2007), and the current Les Schwab management, that every employee understands the importance of the customer and ensuring a positive customer experience.

I imagine that Les Schwab will weather (pun intended) the current economic downturn better than many of their competitors because of their relentless focus on the customer.